Who runs this site
Septic Tank Advice is run by Better Home Hub Ltd, a company registered in England and Wales (company number 16605946, registered office Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE). It is not a government body, environmental regulator, surveyor, drainage designer, contractor or conveyancer.
Information, not a remote diagnosis
Website content is general UK property information. Systems, ground conditions and legal circumstances differ. Nothing here is a drainage survey, design, permit decision, legal opinion or substitute for inspection by an appropriately competent person.
Safety and active sewage
Never enter or lean into a tank or chamber. Do not lift unsafe covers or work on electrical treatment equipment based on this site. Keep people and animals away from sewage, reduce water use and seek appropriate urgent assistance. The website and form are not an emergency service.
Independent specialists
Septic Tank Advice is an advice and introduction service. Enquiries go to Better Home Hub, which may introduce a relevant specialist; that specialist may pay Better Home Hub a fee. Better Home Hub does not empty, survey or repair systems. Specialists are independent businesses responsible for their inspections, advice, quotations, permits, terms, insurance and work. Verify suitability before instruction.
Regulatory and transaction decisions
Only the relevant environmental regulator, planning authority, building-control body, lender and conveyancer can decide what they require or accept. We cannot guarantee a permit, registration, valuation, mortgage, sale or completion date.
Sources and changing information
We link to sources and date reviews, but regulatory guidance and processes change. Check the linked original for the current position. Prices are property-specific and no example is a quotation.
Use of the website
Use the site lawfully. Do not send personal data you are not authorised to share, or try to disrupt the site or the enquiry form. These terms are governed by the laws applicable in England and Wales, subject to mandatory consumer protections in your part of the UK.